Website Development and App Solutions for Transforming Travel & Hospitality

Gone are the days when paper maps and compasses were essential in a travel kit. Interactive devices and mobile apps have made their way into our lives today.

Forget about sitting for hours to set up the itinerary. Just install a travel & hospitality app and let it work its magic. For this reason, every traveller now carries a smart device with them.

This is why businesses related to travel & hospitality must use these app solutions. Digital solutions like websites and apps create new possibilities for the market. Customer can use these apps to simplify their journeys and personalise and access services with just a few taps.

Growth Jockey helps travel & hospitality businesses to adapt innovations and create a desired impact.

Here, we list the latest technology trends in the travel industry. We’ll also understand how technologies are improving travellers' experiences.

Emerging Trends Shaping App and Website Development in Travel & Hospitality

Travel & hospitality work faster and offer convenience for travel agencies and individual travellers. As a result, it offers better experiences for guests and smarter decisions based on data.

For example, these businesses use online tools to automate tasks like payments and bookings. This helps them save time and be more efficient in providing services.

Let’s discuss these app and website development trends that are changing processes.

Intuitive Mobile Applications‍

Statistics show that over 800 million people used a travel app in 2022. These apps let travellers book their flights, get boarding passes, check flight status, and more. As a website development services provider, Growth Jockey helps businesses build and improve websites and mobile apps for travellers.

Website and app solutions can make it more convenient and faster for customers to use your service. So, investing in mobile app and website development services can instantly boost your tourism business.

Voice-Enabled Search and Planning

Voice-assisted search is booming in every aspect of technology. With more people using voice assistants, like Amazon Alexa and Google Assistant, businesses can offer smart solutions to simplify customer journeys.

Travellers often search for the best deals on flights and hotel bookings. But, it takes time to cross-check prices on different platforms and modes. Hearing a verbal response is faster than reading and comparing various prices online.

Live Chatbots ‍

The option for live chat has become an essential feature of any digital solution. The feature helps consumers connect with rental providers, hotel owners, and other businesses in real time.

A report shows that 87% of people^[1] prefer interacting with travel chatbots if it could save time and money. They can help users browse flights and hotels and offer budget-based options. AI-driven (artificial intelligence) chatbots can also suggest packages and campaigns based on their travel behaviour.

Immersive Pre-Tours with AR/VR

Virtual Reality (VR) and Augmented Reality (AR) in the travel & hospitality industry is a game-changer. VR in tourism lets people view new locations without leaving their homes.

Further, virtual tours of hotel rooms have become a must-have feature of travel & hospitality app solutions. With this feature, people get a fair idea of the locations before visiting in person. A virtual room tour before finalising their booking helps make a better decision and improves the guest experience.

These trends will become more mainstream to create exceptional user experience in the future. Virtual tours will also help businesses effectively manage and fulfil customers' expectations.

Geo-Location Tracking

The travel & hospitality industry offers services to a global audience. Here, geo-location services allow travel app solutions to provide personalised and location-specific recommendations. In turn, it helps make customer journeys more personalised to their preferences.

With a geo-location feature, a website development services provider can improve search and filtering options. The location-based data helps platforms to prioritise search results based on proximity. As a result, users can find relevant hotels and other facilities near their current location.

Data Privacy and Security Features

Security is a major concern that businesses must prioritise when approaching firms offering app and website development services.

Travel & hospitality companies often face risks of cyberattacks. Besides, these businesses are also highly vulnerable to data breaches. Data privacy problems could keep your customers away if they heard about breach-related issues with your app.

Creating app solutions with data privacy and cybersecurity is important to keep up with laws and regulations.

Role of Technologies in Changing the Face of Customer Experience and Efficiency

Technology and innovation are changing how customers behave and demand like never before. Here is how new technologies help companies make customers happier.

Adding More Value for Customers

Website and app development allow businesses to deliver better user experiences. From smooth navigation to personalised suggestions, app solutions help meet unique customer needs.

It enables them to build stronger customer relationships and add value.

Improving Efficiency

App and website development can make businesses work with efficiency. They can automate routine tasks and improve communication between teams. These app solutions also help collect and analyse data better. As a result, they can improve efficiency and save time and resources.

Enhancing Brand Outreach

One of the main benefits of app and website development is their ability to reach a broader audience. Apps create a direct communication line between businesses and their customers. They can use push notifications and in-app messaging to engage with users in real time.

Offer Innovative Solutions

New technologies also drive innovation in every aspect of the business. It provides new tools and capabilities to develop innovative products, services, and solutions. AI, AR/VR, or other cutting-edge technologies help improve customer experience in innovative ways.

Final Thoughts

Technology is making the travel & hospitality industry simplify and automate their processes. With the right technology and digital solutions, businesses can cut costs, reduce human intervention, and increase profits. Further, adapting new trends helps businesses serve their customers better, resulting in better business growth.

In fact, companies that change with the in-demand trends always stay ahead of the curve and raise the bar in the industry. Take time to understand the market changes, customer preferences, and demand. Also, consider adding innovations as features to attract more customers to your website and app.

GrowthJockey anticipates even more exciting innovations to improve how we experience travel & hospitality. So, partner with our expert team to create innovative app solutions to drive success with technology.

FAQs

1. What is travel and hospitality app development?

Travel and hospitality app development is about designing and creating digital solutions. These app solutions help travellers plan their trip.

These apps do everything from getting the best deals on hotels and flights to finding restaurants. They aim to make travelling easier for people and improve their experience.

2. What are the different types of travel and hospitality apps?

The travel and hospitality sector offers many services, and each service can have a different app. Further, some apps have more than one functionality. Here are some other types of travel & hospitality apps.

• Booking apps – MakeMyTrip is a prime example of travel booking apps for flights, hotels, etc.

• Accommodation Apps – AirBnB helps connect travellers with lodging options.

• Review Apps – TripAdvisor helps travellers check ratings, reviews, and recommendations of hotels and places.

• Travel Planning Apps – Triplt helps manage travel itineraries and keeps all trip-related information in one place.

What features should be included in a travel & hospitality app?

Key features for a travel & hospitality app to improve user experience and functionality are –

• Geo-location tracking.

• Real-time weather forecasting updates and alerts.

• Social media sharing options.

• User reviews and ratings.

• Itinerary generator.

• User-friendly interface.

Why does your travel business need a website and app solutions?

Digital solutions for the travel & hospitality sector help businesses reach global markets. Mobile apps are essential for businesses to offer a better and more personalised experience.

They simplify the booking process for customers and help them plan enjoyable trips. Further, the push notification feature helps keep the audience engaged and informed. All these benefits, in turn, increase brand loyalty.

What is the future of travel & hospitality application development?

The future of travel & hospitality app development is bright because of upcoming innovations and trends. As the industry evolves, businesses can deliver beyond travellers' expectations. In 2022, the travel app industry reached $556 billion^[2]. Hotel booking added 73% to the total revenue.

1. 87% of people - Link ↑
2. $556 billion - Link ↑